Towards making Indian Securities Market - Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.
A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants - Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available on the link https://www.cdslindia.com/DP/dplist.aspx
Sr. No. | Brief about the Activity / Service | Expected Timelines for processing by the DP after receipt of proper documents |
1 | Dematerialization of securities | 7 days |
2 | Rematerialization of securities | 7 days |
3 | Mutual Fund Conversion / Destatementization | 5 days |
4 | Re-conversion / Restatementisation of Mutual fund units | 7 days |
5 | Transmission of securities | 7 days |
6 | Registering pledge request | 15 days |
7 | Closure of demat account | 30 days |
8 | Settlement Instruction | For T+1 day settlements, Participants shall accept instructions from the Clients, in physical form up to 4 p.m. (in case of electronic instructions up to 6.00 p.m.) on T day for pay-in of securities. For T+0 day settlements, Participants shall accept EPI instructions from the clients, till 11:00 AM on T day. Note: ‘T’ refers ‘Trade Day’ |
Sr. No. | Type of Activity /Service | Brief about the Activity / Service |
1 | Value Added Services |
Depositories also provide value added services such as a. Basic Services Demat Account (BSDA) b. Transposition cum dematerialization c. Linkages with Clearing System d. Distribution of cash and non-cash corporate benefits (Bonus, Rights, IPOs etc.), stock lending, demat of NSC / KVP, demat of warehouse receipts etc. |
2 | Consolidated Account statement (CAS) |
CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly(if no transactions) . |
3 | Digitalization of services provided by the depositories |
Depositories offer below technology solutions and e-facilities to their demat account holders through DPs: a. E-account opening b. Online instructions for execution c. e-DIS / Demat Gateway d. e-CAS facility e. Miscellaneous services |
1 | Investor Complaint/ Grievances |
Investor can lodge complaint/ grievance against the Depository/DP in the following ways:
a. Electronic mode -
(i) SCORES 2.0 (a web based centralized grievance redressal system f SEBI) Two Level Review for complaint/grievance against DP: - First review done by Designated Body - Second review done by SEBI (ii) Respective Depository’s web portal dedicated for the filing of compliant (iii) Emails to designated email IDs of Depository - [email protected]
b. Offline mode :
Investors can send physical letters to CDSL on our registered office address. |
2 | Online Dispute Resolution (ODR) platform for online Conciliation and Arbitration |
If the Investor is not satisfied with the resolution provided by DP or other Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through by online conciliation or arbitration. SMART ODR -https://smartodr.in/login |
3 | Steps to be followed in ODR for Review, Conciliation and Arbitration |
|
4 | Claim to be filed by Beneficial Owner: |
The Beneficial owner who suffered a loss due to the actions of Depository Participant (“DP”)/ Central Depository Services (India) Limited (“CDSL”) needs to file their claim with DP/ CDSL along with relevant documents including but not limited to:
The hard copy of the claim is to be addressed to the CDSL Legal Team at the registered office of the Company and the soft copy is to be submitted to the Email ID - [email protected]. |
Sr. No. | Type of special circumstances | Timelines for the Activity/ Service |
1 |
|
Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email. |
For Do’s and Don’ts please refer to the link Dos and Don’ts for Investor
For rights please refer to the link Rights of investors
For responsibilities please refer to the link Responsibilities of Investors
For rights please refer to the link Code of Conduct for Depositories
For responsibilities please refer to the link Code of Conduct for Participants